The Center for Public Policy Priorities has posted a resource page for activists who want to help document the failures of public benefits enrollments resulting from privatization. Here’s the skinny:
INFORMATION YOU SHOULD INCLUDE IN YOUR REPORT
√ Date that you are reporting the problem/complaint
√ Name of person or agency/CBO sending the report
√ If agency/CBO, include information about client (if client gives permission to share)
√ Benefits sought by client (if general system or customer service problem, please say so) √ Description of the problem/complaint (be as specific as possible, i.e., client submitted required renewal information on time, but contractor has no record of it)
√ Impact on client or your agency (i.e., client couldn’t fill prescription for child; had to go to food pantry for food, etc.)
√ Date(s) that problem occurred
√ Where did the problem occur? (e.g., local office, 211, call center, Internet – be very specific)
√ Any response from state or its contractor: List name(s) of any person(s) you spoke to and the dates you spoke to them
√ Did client file an appeal? (If so, give date of appeal)
√ Was the problem resolved? If so, how and when?
“For more than twenty years, the Center for Public Policy Priorities (CPPP) has been a nonpartisan, nonprofit research organization committed to improving public policies and private practices to better the economic and social conditions of low- and moderate-income Texans.
“The center pursues this mission through independent research, policy analysis and development, public education, advocacy, and technical assistance.”